Overview
The Antisocial Behaviour Case Review (also known as the Community Trigger) allows victims of persistent antisocial behaviour (ASB) to request a formal review of their case, where the local threshold is met.
The threshold in Lincolnshire:
- The victim has reported three separate, but related incidents (Qualifying Complaints, as detailed below) to either the district council, police, or registered housing provider within the preceding 6-months to the application and the ASB persists.
OR
- A senior manager (district council Community Safety Manager/Police Inspector) within the authority decides that an ASB Case Review is necessary to safeguard a vulnerable victim of ASB.
An incident must be a ‘Qualifying Complaint’. A Qualifying Complaint is an incident that has been reported to either the district council, police, or registered provider of housing within 30 days of it taking place. A single incident which is reported to more than one agency only constitutes as one Qualifying Complaint.
When considering an ASB Case Review request, agencies must also have due regard for:
- the persistence of the antisocial behaviour
- the harm or potential harm caused by the antisocial behaviour
- the adequacy of response to the antisocial behaviour
The ASB Case Review brings agencies (such as the police, district council and registered housing provider) together to take a joined-up, problem-solving approach to try to solve or reduce the antisocial behaviour experienced by the applicant. But sometimes this does not always happen.
It is important to understand what an ASB case review can, and cannot, do.
The ASB case review aims to:
- Enable the victim's voice to be heard
- Ensure the different agencies involved in the case are working effectively together
- Address identified gaps in provision and recommend actions to try and tackle the antisocial behaviour
- Improve agency accountability
- Improve the quality of life for victims by finding a solution to or reduce the antisocial behaviour
An ASB case review cannot:
- Guarantee the antisocial behaviour will stop or reduce
- Compel other organisations to do things that they cannot, or do not want to do.
- Provide a detailed review of poor performance by an organisation - That is for the complaints procedure of that organisation.
- Interfere with civil or legal proceedings, if these occur during the timeframe of the case review then the case will be closed.
The ASB Case Review does not replace an agency's own complaints procedure, which you should use if you are unhappy about the service received from an individual officer or agency. The ASB Case Review will not address concerns about the service provided by the agencies involved in the case.
You still have the right to complain to the Local Government Ombudsman or Independent Office for Police Conduct (IOPC) if you are unhappy about the service received from an individual officer or agency.