Hartsholme Country Park Campsite: Information and guidelines

Refunds and cancellation policy

If we need to cancel your booking at short notice, for instance due to unforeseen site maintenance, you will be offered to move your deposit for a later stay or arrange a refund.

Campsite cancellation charges

Notice period Amount to be retained

28 days before you arrive

Full deposit

After the booking has commenced

Full deposit and 100% of the booking cost


Other circumstances

Cancellation due to the following circumstances will be dealt with by an Open Spaces Manager. Please be aware that a period of up to 6 weeks is required to process the claim. 

A refund may be arranged for the following cases only:

  • Accident, injury, illness or death of a member of the party
  • Redundancy or jury service

A document in support of your cancellation must be provided i.e:

  • Doctor’s certificate
  • Redundancy notice
  • Proof of jury service

 This does not include pregnancy or illness related to pregnancy or any pre-existing condition.