Knowledge, Skills and Behaviours
Formative assessment of knowledge, skills and behaviours required in the delivery of the Level 3 Business Administrator Apprenticeship are broken down as follows:
| Skills | Knowledge | Behaviours |
|---|---|---|
| IT | The organisation | Professionalism |
| Record and document production | Value of their skills | Personal qualities |
| Decision making | Stakeholders | Managing performance |
| Interpersonal skills | External environment factors | Adaptability |
| Communications | Relevant regulation | Responsibility |
| Quality | Policies | |
| Planning and organisation | Business fundamentals | |
| Project management | Processes |