Our Commitment and Expectations
What we ask of you:
- Report the behaviour
- Give details - to enable us to collate information of what is occurring, the persistence of the behaviour and the impact it is having
- Keep a record of the behaviour - we will ask people affected by the behaviour to complete a diary, or possibly a written statement to evidence what they have experienced.
In return, we will:
- Record all complaints received, and will give advice
- Remain in regular contact with you and offer support
- Agree an action plan with you so that you are aware of action being taken and what is expected from you at each stage
- Look at the facts and assess the type, extent and seriousness of the problem and decide what action is necessary and proportionate to help resolve it
- We will consider a range of enforcement powers to enable us to deal with various types of ASB. These powers are incremental and usually start with a letter advising someone to cease their ASB. If these steps are not effective, action can ultimately be taken through the courts.